Terms & Conditions

 

Enviro Cleanse

Terms & Conditions

 

1. Service Schedule

    •    Cleans are scheduled to occur the day after your council bin collection.

    •    Bins will be cleaned within 24–48 hours after council collection.

    •    Customers are responsible for ensuring all requested bins are placed on the             council strip and are completely empty prior to the scheduled clean.

 

2. Cleaning Frequency

    •    Enviro Cleanse offers weekly, fortnightly, and monthly subscription options.

    •    Weekly cleans will be performed after every council collection (typically once           per week).

    •    Fortnightly and monthly cleans will be carried out on the designated weeks               following council collection.

 

3. Bin Access

    •    Customers must leave bins on the council strip for collection and cleaning.

    •    If bins are returned inside before cleaning, Enviro Cleanse staff may collect                 them from the front yard only.

    •    Enviro Cleanse will not access garages, backyards, or locked areas.

 

4. Missed Cleans

    •    If bins are not accessible, not emptied, or not left on the council strip, Enviro               Cleanse reserves the right to mark the service as completed with no refund               or reschedule.

    •    Customers may request an additional clean at the standard rate if bins were           missed.

 

5. Subscriptions & Payments

    •    All services are provided on a prepaid subscription basis (weekly, fortnightly,             or monthly).

    •    Payments are processed automatically via the chosen payment method.

    •    Pricing covers the requested number of bins per household.

 

6. Cancellations

    •    Customers may cancel their subscription by providing 30 days’ written notice            via email or text.

    •    Any cleans scheduled within the notice period will still be completed and                     charged.

 

7. Liability

    •    Enviro Cleanse uses eco-friendly cleaning products and high-pressure                         washing equipment.

    •    While every effort is made to clean bins to a high standard, Enviro Cleanse is             not responsible for permanent stains, damage, or odours caused by misuse,             hazardous waste, or chemical residues.

    •    Customers are responsible for ensuring bins are structurally sound and safe             to clean.

 

8. Service Changes & Delays

    •    Enviro Cleanse may adjust service days, pricing, or terms with 14 days’ notice.

    •    Severe weather, public holidays, or unforeseen events may delay scheduled             cleans; in such cases, cleans will be carried out on the next available day.

 

9. Contact

        For cancellations, service updates, or questions:

        📧 Email: info@envirocleanse.com.au