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Refund Policy

Enviro Cleanse

Refund Policy

1. General Policy
                Enviro Cleanse aims to deliver high-quality, eco-friendly bin cleaning                            services. As our services are performed on a scheduled basis, refunds are                    generally not offered once a clean has been completed.

2. Missed or Unsatisfactory Cleans

  • If a clean has been missed due to Enviro Cleanse error, the service will be rescheduled at no additional charge.

  • If you are unsatisfied with your bin clean, please contact us within 24 hours of the service so we can review and, if appropriate, arrange a re-clean.

  • Refunds will not be issued for bins that were not accessible, not empty, or not left out as required.

3. Subscription Services

  • All subscription services are prepaid (weekly, fortnightly, or monthly).

  • If you cancel your subscription, any prepaid cleans remaining within the 30-day notice period will still be carried out and charged as per the Terms & Conditions.

  • Refunds are not available for unused portions of prepaid subscriptions once cleaning cycles have commenced.

4. Service Cancellations by Enviro Cleanse

  • In the rare event Enviro Cleanse must cancel a scheduled service (e.g., due to severe weather or operational issues), the clean will be automatically rescheduled to the next available day.

  • If a reschedule is not possible, a credit or refund will be provided.

5. Contact for Refund Requests
                 If you believe a refund is warranted, please contact us within 48 hours of                     your scheduled clean with your name, address, and service date.
                📧 Email: info@envirocleanse.com.au
 

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